Support

Download the LuvlyPlay app from the App Store or Google Play, tap "Sign Up," and follow the on-screen instructions. You can register with your email address or sign in with Apple / Google.

After placing an order, you will receive a confirmation email with a tracking number. You can also view order status in the app under My Account → Orders.

We accept returns within 30 days of delivery for items in original condition. To initiate a return, contact us at support@guangmg.com with your order number. Refunds are processed within 5–10 business days after we receive the returned item.

We accept major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal.

You can request account deletion by emailing support@guangmg.com with the subject line "Account Deletion Request." We will process your request within 30 days and confirm once complete. Note that some data may be retained for legal compliance purposes.

Guangmeng Mall is currently in active development. You can preview the beta version at mall.guangmg.com. Subscribe to our newsletter or contact us for updates on the official launch.

We welcome merchant partners. Please email us at support@guangmg.com with your business details and we will get back to you with partnership information.

Please email support@guangmg.com with the subject "Bug Report – Guangmeng Mall Beta" and include a description of the issue, steps to reproduce it, and screenshots if possible.

Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

We take security seriously. Please disclose any vulnerabilities responsibly by emailing support@guangmg.com with the subject "Security Report." We will acknowledge your report within 48 hours and work to resolve issues promptly.

You can reach Guangmeng Global E-Commerce (Hong Kong) Limited via email at support@guangmg.com or by phone/WhatsApp at +86 155 2073 3318.